Keystroke is pleased to announce a major new feature to The Knowtifier that has been requested by customers and Act Consultants worldwide. After several weeks of vigorous beta testing, the Knowtifier now support "field change triggers".

What does this mean to you?

Previously the Knowtifier would allow you have workflow trigger off most date fields in your database, including Contact, Opportunity, or custom tables. Now any type of field change can be used, so that a simple change of a field, character or otherwise, can trigger workflow events. For example, imagine if you want to send a welcome email to all contacts whose ID/Status changed to "Customer", the Knowtifier can now do precisely that.

Here's a breakdown of the new feature:

  • Knowtifier can now trigger emails based on field changes.
  • Fields can be any Contact, Opportunity, or Custom Table fields.
  • Knowtifier will check for field changes once every 15 minutes

The last point is worth expanding on. The Knowtifier creates a separate database of field values that it monitors every 15-minutes for changes, and if it recognizes changes that match a "Knowtification", a workflow sequence is triggered in Act!. That workflow could involve emails being sent, activities being scheduled, or even changes made to other fields, that could in turn trigger additional workflow.

System overhead
When developing this new feature our biggest concern was overhead. How much system resources would this workflow consume while it monitored these field changes every 15-minutes. We're pleased to report that when tested on our production database of 200K contacts and 10 separate custom tables with nearly 100K custom entities, the memory utilization on the server next exceed 90MB's. To put that in perspective, that is barely half of one percent of a server fitted with 16GB 's of RAM. In other words, "negligible" from a system overhead perspective, and that was on a database that is probably 20-50x the size of the average Act! database.

The Knowtifer has earned a reputation for it's ease of use and rock solid reliability, and it's the technology that Keystroke relies upon for the maintenance of the subscription renewals for all our products & services. We're delighted to deliver this latest feature to help businesses get more out of the Act!. 

Existnig Knowtifier subscribers can get this exciting update by using our popular Act4work product updater. We expect this new build to be available on the Updater by the end of this week. 


Other new features

To learn more about the other new features added to the Knowtifier recently, please visit the following link:

https://www.keystroke.ca/en/keystroke-blog/post/new-knowtifier-features-now-available.html

 

2018-06-04 20:36:45
 
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