We’re pleased to report that email service has been restored, and that all mail is now flowing through the new upgraded Keystroke mail server. This was not a small undertaking, as almost 220GB’s of mail storage, and 2.5 million emails were migrated last night.

Currently the only issue remaining after this server migration is our Keystroke Webmail & WebAdmin service, which for now are not operable. We’ve submitted a support ticket to IceWarp, but troubleshooting this service may require their assistance tomorrow to bring back online. We’ll attempt fix this during the day, but for now it remains disconnected from the email accounts database, preventing successful logins.
Minor service disruptions, probably no more than 30-seconds in each instance, will occur during Sunday during these troubleshooting efforts, but they’ll likely not be noticeable.

Mail service to your email clients (such as Outlook, Thunderbird, Eudora, etc.), tablets, and smartphones will continue working as they did before without any changes.

PLEASE NOTE that POP3 email service users may see the downloading of all their email again to their email clients. This will not affect their online mail storage, but may duplicate items that they have already downloaded, but not deleted. This is caused by the message attribute changing from “Read” to “Unread” during the server migration. This could not have been avoided without taking down the mail server for four days to run a full backup & restore, which obviously is not a practical option.

IMAP email service users may notice minor email duplication, but those would be limited to the messages received yesterday before 8PM.

We thank you for your patience, and hope you enjoy the improved mail server performance..

2013-11-18 01:07:44
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