As we launch our new 50% off Handheld Contact (HHC) promotion, I was reminded of the many times hosting customers have asked about the benefits of HHC compared to the Act! Premium Mobile (APM) they get for free as part of their Act! hosting. My standard response is I use both because they each offer different benefits that compliment each other based on the need of that moment.
To provide a more exhaustive explanation of the benefits of the two, we have prepared a chart that high lights the differences, but basically the biggest difference between the two products/services is one is offline, and the other is online.
Online (Act! Premium Mobile) means the following:
Offline (HHC) means the following:
For a broader summary of the differences between HHC and APM, please see the following chart.
Features | HHC | APM |
Offline/Online access to database files | Offline | Online |
Access to Contact & Calendar, Histories & Notes |
Yes | Yes |
Access to Companies, Groups, and Opportunity Tables |
No | Yes |
Contact Limit |
15K | Unlimited |
Perform Email Blast |
No | Yes |
Activity Alerts |
Yes | No |
Attach Pictures |
No | Yes |
Speed of access |
Instant | Connectivity Based |
Auto switches to Profile Mode on a Tablet |
Yes | Yes |
Updates to Master Database |
Based on Sync | Instant |
Ability to export records to native address book of device |
Yes | No |
Security in place to cut off data access for past users |
Yes | Yes |
Ability to control which contacts a user sees |
Yes | Yes |
Calls & Emails auto-recorded to History |
Yes | Yes |
Data entry with voice-to-text. |
Yes | No |
Access to custom fields |
up to 50 | Unlimited |
History & Notes View |
up to 5 | Unlimited |
Compatible with ACT Premium & Pro |
Both | Premium |
Supports access from multiple devices per user |
Pay per device |
Unlimited |
Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.
Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.
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