Hosting Onboarding Steps
Please review the following easy to follow steps for onboarding to our unique Act! Hosting services. If you have any questions during this process, please do not hesitate to contact our office for clarification or a more detailed quotation.
Each tab below will link you to the appropriate webpage with more detailed information on that step.
Act Hosting Portal
Please note that as of October 2016, Keystroke's database onboarding process has been made fully customer autonomour with our new Act! Hosting portal available at www.acthosting.net. This portal allows you to either create a test account yourself, or put a database into production post-purchase. Our new Hosting Portal also allows you to create a new database.
Hosting Trials are availabel for two weeks, so feel free to "try before you buy".
Please note that your onboarding fee provides one-hour of service by our technicians related to software setup on customer computers, including installation, configuration, and database setup. If you do not need assistance in these areas, this one-hour block will remain available to you for one year.
Steps to Act! Hosting
As of October 2016, you can also go to http://portal.acthosting.net, and complete the onboarding process yourself.
If the backup of your database is more than 2GB's in size, than please allow a day to complete the upload, download, and restore process.
As of October 2016, http://portal.acthosting.net allows you to complete several onboarding steps at once, including database upload or creation.
Depending on the size and complexity of your database, and the time of day you complete the onboarding process, it typically takes 24-hours to complete the setup.
Please note the software installation, database restores, and configuration on customer computers are NOT included with your hosting fees, but available for an extra fee.