URGENT ATTENTION REQUIRED FOR ACT! USERS PRIOR TO DECEMBER 31st, 2018
Recently it was announced by Swiftpage that the embedded third-party software component of Act! that facilitates the licensing services is being discontinued by the manufacturer at the end of 2018. Swiftpage already have a solution however it will require an update to your Act! installation prior to 31st December 2018 to avoid any interruption to your service.
The simplest way to avoid any issues is to upgrade to the latest version prior to the end of the year. Act! v21 was released in early November and provides support for current Windows platforms, Office 2019 and some fantastic new features - see what's new.
Due to reliability issues experienced this year with the Protexis licensing service, which has been used by Swiftpage (and Sage before them) since 2005, Swiftpage had already started the planning process to upgrade their licensing system by the end of second quarter, 2019. Unfortunately, these plans became accelerated when the company that operates the Protexis license service made the decision to shut it down, and then gave Swiftpage (along with many other software companies using this service) to discontinue it's use, forthwith. As the plans were already underway to switch, Swiftpage was able to move quickly to implement a near seamless alternative licensing system to ensure that Act! users can continue to reap the benefits of their CRM without disruption.
Whilst there may be upgrade costs involved for customers on older versions, the new Act! v21 will provide many new features and productivity enhancements that will undoubtedly improve their team's productivity and save money in the future. To ease the costs of upgrading, we are offering our customers a 33% discount of the subscription cost until December 30th, 2018. Find out more
Who is affected by the license changes?
The good news is that if you are using v18 and above, Swiftpage will be providing a free patch that will update your Act! installation to the new licence service. For Act! users on V17 and below, your version is unsupported and you will need to upgrade. Please see your version below for the steps that you need to take to avoid disruption to your service.
Users with a current Act! subscription will receive the newly released Act! v21. Act! v21 will include the necessary new licensing component and will be availble for download after 20th November 2018. It is recommended that you upgrade to Act! v21.
Users on a supported version (i.e v19 and v20) will have access to an update that will need to be applied to your current version should you decide not to upgrade to v21.
In order to ensure uninterrupted access to Act!, you must install the update/upgrade before December 31, 2018. Please contact us at 1-833-ACT-BOLD or email@example.com if you require assistance.
Update Release ScheduleAct! v21.0 – 20th November 2018 (now available)
Act! v20.1 Update 8 – December 6th, 2018
Act! v19.2 Update 5 – December 20th, 2018
- Download Act! v21
- Knowledge Base Article
In accordance with the Act! Support Obsolescence Policy, support for Act! v18 ends on November 30, 2018. After this date, no further Service Packs, Hotfixes, or compatibility updates will be delivered for Act! v18.x products, and you will no longer be eligible to receive support for any issues encountered with your product.
To ensure uninterrupted access to Act! in 2019, we strongly recommend that you upgrade to the current version of Act! (v21) by December 31, 2018. Purchase your upgrade prior to December 30th and save 33%.
Should you elect not to upgrade to Act! v21, a one-time update for v18.x products that seeks to address this specific issue will be made available from 11th January 2019. You will need to be on Act! Version 18.2 to apply this update when available. Swiftpage do not make any representations as to how long this one-time update will provide the functionality of Act! that you expect. Please note that the update in this instance shall not be precedent, or require Act! to provide, neither now nor in the future, any fixes for additional issues that may or will arise after the date of obsolescence as specified in the Act! Support Obsolescence Policy.
Update Release Schedule
Act! v18.2 – January 8th, 2019
Request a quote to upgrade, or call 1-833-ACT-BOLD to discuss your options.
These versions of Act! are unsupported. In accordance with the Act! Support Obsolescence Policy, users on these versions are no longer eligible to receive critical updates and enhancements that ensure your product continues to run optimally.
To avoid uninterrupted access to Act! in 2019, you must upgrade to the current version of Act! (v21) by December 31, 2018. Purchase your upgrade prior to December 30thand save 33%.
Request a quote to upgrade or call 1-833-ACT-BOLD to discuss your options.
When will my update be available?
For users of the Canadian French version of 19.1, where a 19.2 patch was not delivered, those users will receive a free patch to 20.0.
For a complete list of patch delivery dates and the versions required to be updated to, please click HERE.