Our Mission Statement
"To inspire & support our client's ongoing success through quality software solutions."
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Committed to delivering the highest return on your success investment
The Keystroke mission statement is simple - to inspire & support your success through quality software solutions. Yes, we have the biggest Act! sales, support, and development team in the world, but those achievments would be both hollow and short lived were it not for our customer's success and loyalty. Moreover, as the Canadian Master Distributor of Act!, we're committed to supporting our customers in both French and English to ensure they get the highest return on their CRM investment.
In addition to the many certifications listed in the badges above, we believe our commitment to your success is also reflected in the following list below (click each of the icons below to learn more):
The Keystroke Account Manager (KAM) application is the evolution of our Keystroke VIP Portal that provides our customers access to all their Act! subscription, software, and support contract details, with easy-to-use integrated renewal options. We know your busy, so we've also included a number of handy account management utilities & support tools to the KAM to help you Act! better, with less effort.
Needless to say, Keystroke is the only one developing Windows & mobile apps to ensure our customers have the best & easiest to use account management tools anywhere. Click the VIP Access icon above to learn more, or see it live at http://kam.kqc.ca.
The Keystroke Quality Client membership is an exclusive program that entitles eligible clients to free online services, discounted software & support, and many other perks. KQC Membership definitely has its privileges!
Keystroke has the widest array of customer-centric support plans, including our "setup success commitment", on-time renewal discounts, online support contract renewal portal, and the largest and most experienced support team in the world outside of Swiftpage, with 12x5 support services in both English & French. We also implemented our own chat services, knowledgebase, FAQ's, and online appointment booking service to ensure your success. Whatever your support needs or budget, we have a support plan for you, and we're available 8AM-8PM EST, Monday to Friday.
Knowing the mechanics of Act! Marketing Automation is one thing, but having the design chops to make your emails pop off the screen is quite another thing. Keystroke is the ONLY Act! team to boast not one, but two professional graphic designers, and we offer template design services by subscription or one-off projects.
Keystroke also offers complete website services, as well, including web design & programming, hosting, SEO and SEM.
The Keystroke Koncierge program is a welcoming initiative of ours that includes free add-on software (our exclusive "Welcome Kit") to help you Act! better, a free database review, and free provisioning support from our success team. We also check-in with you through the course of your first year's subscription to ensure you're happy, and email you helpful "Did you know?" bulletins each month to ensure you're aware of all your options and entitlements.
Each month Keystroke hosts a 1-hour online Success Class for our customers led by certified Act! Premier Trainers. All the classes are recorded, and are designed to help your team get the most from your CRM investment. We also provide our exclusive free 2-hour "Actcelerator" training video to help your team get up and running faster.
Check out our recorded library of past training sessions HERE.
Get a Free Knowtifier Lite subscription with your Act! Subscription renewal through Keystroke. Knowtifier Lite allows users to automate emails to contacts based on date fields in the Contact or Opportunity tables. Automate the sending of birthday, anniversary, or other type of annual event greetings, as well as sales processes by triggering off opportunity date fields.
Keystroke has developed the largest selection of Act! add-ons in the world, many of which are the highest selling Act! add-ons of all time, including Handheld Contact, Act4outlook, Tables4act, the Knowtifier, and Book2act, just to name a few. If you don't see what you need in our "Actcessory Market", we can make it!
Exclusive Online Utilities
Our development team is always working to provide our customers time & cost savings solutions to help them Act! better. In addition to our exclusive KAM, we've developed online pro-ration calculators, appointment setting services, foreign exchange calculators, online Act! quoting tool, support contract renewal portal, license updater & renewal tools, knowledge base, and our FTP site.
We have over 30 full-time employees spread across Canada and the United States, with offices in Toronto and Kitchener, Ontario. We are an award winning Act! Certified Consultancy Team who understands that every organization is unique. We work with your company to identify business goals and objectives to craft an Act! implementation strategy that fits your business needs.
Other Keystroke Advantages
The following represent a short list of specific accomplishments of which only Keystroke can boast.
Canadian Master VAR
- Canadian Master VAR for Act! since 2015
- Exclusive Hosting provider for Canada
- Two Canadian offices (Toronto & Kitchener, Ontario)
- the exclusive French technical support provider for all Francophone Act! subscribers in North America
- manager of all Act! consultants in Canada, including their certification, renewals, and order processing
- Exclusive Act! Hosting Provider for Canada, and member of the Hosting Provider Program (HPP).
Business Partner Advisory Council (BPAC)
- Long time member of BPAC (Business Partner Advisory Council), the Executive Council for Swiftpage Act! Consultants
- Nearly double the Act! subscribers of any other Act! reseller with over $3M in annual Act! sales.
- Keystroke comprises 10% of Swiftpage's worldwide sales
- Exclusive online Act! quoting system
- Industry leading sales quoting system allowing customers to view, edit, and accept our proposals online
- Solution selling with over one hundred add-on products
- One of the highest Act! subscription retention rates in the business
Our Bold Development Team
- seven full-time developers
- publishers of some of the most popular add-ons, including Handheld Contact, Act4outlook, and Tables4act, along with over one hundred other add-ons
- we manage the Act! Development Community and liaise with Swiftpage on SDK and WebAPI issues, as well as meeting with their dev team weekly regarding Act! Premium Plus - which Keystroke developed for them