Our Mission Statement
"To inspire & support our client's ongoing success through quality business solutions."
Have questions about our support plans?
When you're in the software business you come to learn the difference between a customer and a client. A customer will purchase products from you as it suits their interests, and there is seldom any "value add" service involved in the transaction. In fact, most vendors are aware that "customers" will shop elsewhere if there is any perceived benefit to doing so because there is no real relationship there.
Clients, on the other hand, seek out advice and service in their transaction, and in doing so establish a bit more reliance, and the vendor, in turn, owes them a higher duty of care when servicing them. The duty of care is raised further still by subscription, which is a transaction that implies an ongoing obligation to improve and support the product or service your clients are subscribing to.
It was with this distinction in mind that Keystroke recently was inspired to honour and reward our loyal clients with a "membership", the "Keystroke Quality Client" membership, and yes, we intend to convey many privileges to this membership, but more on that later.
The KQC Membership is comprised of those clients that have engaged us in both ongoing product and service transactions, and to whom we owe that higher duty of care we spoke of. In specific terms, the KQC membership is reserved for those people who are subscribing to our products and a support plan. This combination could be either Act! subscription and OrangeCare, or Act! Hosting & OrangeCare. Whatever combination applies, the bundling must reflect an ongoing product & service relationship.
- 1 subscription of Book2act per account
- 1 subscription of Act4mail per account
- 1 Pro subscription of Webplanner per account
- Free Upgrades to perp Keystroke software when new versions released
- 10% discounts on all Keystroke software
- 10% discounts on all other service rates (including database repair & conversions, project scoping, etc.)
- 10% discount on all Template or Web Design services
- Free Knowtifier for accounts of 10+ seats
- One Free Handheld Contact (Classic or API) for accounts of 5+ seats
- MailManager subscriptions include free MailMerge clients for all additional users
- Free additional Act4 verticals (exclusive of Tables) for all other users on the account with the purchase of one of our Act4 industry verticals
- Free Act! Success Training
Please note: All software listed to the left are included free for life of the uninterrupted Orange Care subscription, and are coterminous.
Obviously these perks are valid as long as the client's membership is active, and we intend to add more as time goes on. For clarity, our popular VIP support plans are not an eligible support plan because those are not actually a "subscription" since they're time-limited, and therefore can be exhausted within one or two sessions.
These benefits can be redeemed directly through a Keystroke sales rep on a quotation, or post-purchase on our website after you notify us of the online account you created. If you haven't created an online account yet, you can do so HERE. Once done, please email us notice of your account to email@example.com.
OrangeCare is an annual support plan comprised of Level 1&2 phone and email support (up to 30 minutes per subscriber/per day), with support defined as help with troubleshooting Act! with installations or general use, upgrades, application configuration, basic usability and functionality. Unlike with Swiftpage Support, OrangeCare includes setup and support of Actcessories, as well, ensuring your entire Act! eco-system is covered.
Subscription of an Act! Premium product in Windows or the Cloud where Keystroke is the Reseller of Record (could be billed directly from Swiftpage). These subscriptions may also include Growth Suite, or Act! Marketing Automation as an add-on to the Act! subscription. Act! Growth Suite Starter excluded. Benefits of an Act! subscription include ongoing updates & upgrades, and access to all WebAPI tools like Dynamic Pipelines and Insight Reporting, as well as support for add-ons like Handheld Contact API and Book2act
Another KQC eligible subscription is Keystroke's Act! hosting services, which may or may not include an Act! subscription. Keystroke offers hosting services to Act! Premium users both on and off-plan, as well as Act! Pro users. Act! hosting lends to easier centralized deployments, maintenance-free publishing of your database for cloud access, stress-free WebAPI management for all your add-ons, and easier support for Web or Windows issues with Act!