Keystroke Koncierge Program

The Keystroke Koncierge Program

Black thin CIrcle1It’s a cliché for companies to say they’re committed to customer service, when most don’t invest in the staff to deliver it. That form of lip service is unworthy of the faith our customers place in us, which is why we intend to put our money where our mouth is.

Effective May 1st, Keystroke will be welcoming a new Customer Care Manager to our team, whose chief responsibility will be to welcome new customers with the information they need to start using Act! properly, and ensuring they get access to the quick-start support they need.

This initiative is not about any one staff, so much as it is a new program we’re starting – something we like to call the Keystroke “Koncierge” Program. Yes, we know we’re having a bit of fun with the alliteration, but the commitment is sincere. The program is comprised of five main components.

The Koncierge Program - Steps to Success

Hand shakeThe first part of the Keystroke Koncierge Program is the welcome. Each new Act! customer is guided through a 12-step process to implement Act! into their business, and ensure they’re aware of the many resources available to them.

This person will be helping explain support resources, download links, and account information, as well as being that vital first point of contact, so you can focus on making the most of your new CRM investment.

 

Problem solvingThe second part of the Keystroke Koncierge Program is the free "VIP Lite" support program, a $79.95 value, which provides 30-minutes of level #2 tech support to help get our customers up and running faster (available on Premium Subscriptions only). The Customer Care Manager will ensure you're assigned a tech, and a support session scheduled as needed.

 

 

PresentWe are pleased to announce the introduction of our new “Welcome Kit” available exclusively to our customers. The Welcome Kit is comprised of some useful Actcessories that we’ve developed here at Keystroke, to improve the efficiency and enjoyment of using Act! Available in a single, easy-to-use installer,

Learn more about the Welcome Kit by clicking HERE.

 

Follow upReceive no less than three follow-up calls during the first year of subscription to ensure you have everything you need. As part of our post-purchase workflow automation, these are automatically scheduled when your new Act! Premium or Premium Cloud Subscription account is created.

 

 

email marketingReceive up to six emails in the first year explaining all the resources available to you to get the most from your Act! Subscription. This information can include free training and support resources, valuable information on relevant Actcessories, Emarketing benefits of subscription, and product features you may not be aware of.

 

We’re proud to say that Keystroke is the #1 Act! reseller in the world, but we’re also committed to ensuring good sales never gets in the way of good service, and that is what the new "Keystroke Koncierge Program" is intended to ensure.

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Specializing in home and business network solutions, providing efficiency and productivity via a local or remote setup.

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Toronto   500 Gordon Baker Rd. Toronto, ON, M2H 3B4
Toll Free : 800.857.0558
Office : 416.499.3090
Fax : 416.499.1090
     
Kitchener   250 Woolwich St. S. Breslau, ON N0B 1M0
Toll Free : 800.939.4737 Ext. 1
Office : 519.579.1408
     
Montreal   2030 Pie-IX, Local 202  Montréal, QC, H1V 2C8
Toll Free : 888.880.0449
Office : 514.666.7587
Fax : 514.666.9851

Monday to Friday: 9am to 5pm
Saturday & Sunday: Closed

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