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OrangeCare annual support plans

OrangeCare annual support plans are truly "Apeeling"

In April 2014 Keystroke launched our "Annual Support Plans" (ASP) for customers looking for ongoing Act! support with greater cost certainty than they'd have with the tradition "pay as you play" service. Previously we had stuck to a strict "pay as you play" support model.
In 2016 these annual support plans evolved into what we now call "Orange Care", which represents a better value and whose pricing is more in line with the customers user needs.

These programs have been a great success, and we think this is partly due the expansion and upgrading of our support team. We have also added so many perks to the Orange Care program the last two years we thought it would be useful to provide an update on the contents of the support packages available.

OrangeCare Premium Support Plans

OrangeCare Support Benefits include:

  • 12 months of unlimited Level 1&2 phone and email support (up to 30 minutes per subscriber/per day). Support is defined as phone or email help with troubleshooting error messages occurring with installation, upgrades, application configuration, basic usability and basic functionality.
  • Keystroke boasts the biggest and best Act! support team in the industry, with coast to coast support that is available from 9AM - 8PM EST Monday through Friday. Due to our office being located in both Canada and the United States, we're frequently open when one of the two countries is celebrating a national holiday.
  • All phone calls are toll-free across North America by dialing 1-833-ACT-BOLD or 1-800-857-0558.
  • Unlike with Swiftpage Support, OrangeCare includes setup and support of our Actcessories (including HHC, Act4, 4Act!, and any other add-ons we make or support), as well, ensuring your entire Act! eco-system is covered. 
  • Must be on an Act! Premium Subscription plan, or be an active hosting subscriber with Keystroke. The initial OrangeCare contract must be bundled with a VIP contract, but is not required with on-time renewal.
  • OrangeCare includes Level 1 & 2 Technical Support
  • OrangeCare is exclusive of Level 3 support, training, development, or business consulting. Level 3 support is inclusive of for more complex work such as repairs, migrations, conversions, report building, and advanced troubleshooting, and may involve additional charges. Service beyond the daily allotment will require a VIP Plan in place, from which the additional time would be deducted. In the event of such overages or upcharges, OrangeCare subscribers will be advised in advance.
  • Act! Pro users are not eligible for OrangeCare.
  • Keystroke employs Act4support to ensure our customers receive the fastest, most accountable support experience available

Act! Training Units included at no extra charge

Get up and running quickly, while getting the most out of your Act! solution. This training is excellent for companies starting with Act! or their new employees joining in the future. These classes can be taken as often as desired during the annual subscription period (2 hour class duration), and classes will be available for both the Windows and Web platforms. Important to register to the Desktop or Web user training session depending on how you use Act!
Click HERE to learn more about our Act! Training Units

OrangeCare covers Handheld Contact support too

MobileCare for Handheld Contact costs $120/account/year, but with OrangeCare Premium Support you get MobileCare for HHC at no extra cost. As Keystroke owns Handheld Contact, all the premium technical support staff at HHC are also available for Keystroke customers, so you get two support plans for the price of one.
Additionally, all our certified Act! Consultants receive extra HHC training to support our regular Act! customers looking to complete their CRM experience with the best mobile solution for Act! on the market - Handheld Contact.

Swiftpage vs Keystroke Support plans

If you currently subscribe to a Swiftpage support plan, and would like to understand the difference between their plan and ours, please click HERE
For more information on our VIP Plans, Prepaid blocks of hours, and our other Annual Support Plans, please click HERE.

Orange Care is priced for everyone!

Costs are simple.


  • user totals are calculated by the number of Act! licenses for the account
  • additional Act! licenses purchased mid-term will require an Orange Care top up that is prorated to end of the license susbcription term.
  • OrangeCare can be added to an account and prorated to align with either your Act! subscription or hosting contract.
  • With a $25 ATU and $120 MobileCare included at no extra charge with OrangeCare Premium Support Plans, this is a value no Act! team can do without.

Who we are?

Specializing in home and business network solutions, providing efficiency and productivity via a local or remote setup.

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Contact Keystroke

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Toronto   500 Gordon Baker Rd. Toronto, ON, M2H 3B4
Toll Free : 800.857.0558
Office : 416.499.3090
Fax : 416.499.1090
     
Kitchener   250 Woolwich St. S. Breslau, ON N0B 1M0
Toll Free : 800.939.4737 Ext. 1
Office : 519.579.1408
     
Montreal   2030 Pie-IX, Local 202  Montréal, QC, H1V 2C8
Toll Free : 888.880.0449
Office : 514.666.7587
Fax : 514.666.9851

Monday to Friday: 9am to 5pm
Saturday & Sunday: Closed

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