General Act! Services

support900.jpg

General Act! Services

Keystroke has the largest and most experienced Act! support team in the world. More than simply break/fix, we provide bilingual technical services for our customers that help them Act! better!

"We only use about about 10% of Act! capabilities, but that's enough for our needs".

Majority of Act! Users
coffee-break.jpg

Let us help make Act! a central part of your business success

We hear it every day.
Unlike an accounting or Office application, most people do not have a clear idea what they want from their CRM, or what it is capable of doing. For that reason, they tend to utilize the program within the limits of their CRM understanding - which tends to be standard contact and calendar use, and in some cases sales Opportunities, but little else.

Keystroke can help. We can design a database, deploy the Act! software in a secure and flexible way, employ time-saving workflow, setup mobile access for the required users, unleash lead generating eMarketing, implement addons, and train the team to maximise their efficiency, just to name a few.
In short, we can help you get what you paid for when you invested in Act!.

The following is a small sample of some of the general Act! services we deliver on a daily basis:

  • Database customization and design (Contact, Company, Group, and Opportunity Tables)
  • Custom Table design for features (project management, quoting, case management, etc.)
  • Custom table design for industries (mortgages, wealth management, realtors, etc.)
  • Software deployment (software installations, Act for Web setup, network deployment, syncronization setup, security configuration, backup and maintenance setup, remote database deployment, and general installation troubleshooting)
  • project scoping and management
  • Database upgrades, conversions, and repairs
  • Layout design and customization
  • Addon deployment and consultation
  • Software development
  • Onsite, remote, and classroom training
  • Database optimization
  • Reporting design and automation
  • Sales consulting
  • Cost saving pre-sales consulting
  • Data management efficiencies
  • Password recovery
  • SQL scripting and debugging
  • Windows and network troubleshooting
  • Act database Hosting
  • Advanced query building for Groups, Companies, and Sync Sets
  • Email integration and troubleshooting
  • Outlook Contact & Calendar integration
  • Importing and Exporting
  • Workflow automation
  • Mail merge design, processing, and automation
  • eMarketing setup and support

Support Services

Since 1994 Keystroke has been delivering technical services & solutions to our customers, and we've developed competitive support plans to provide peace of mind with value.

VIP Support Plans: Generally speaking the services listed above can be paid for in labour blocks, VIP Plans, or on a project basis.

Scoping: Keystroke also offers scoping fees for projects, database repairs and conversions to allow us to better assess the over all costs before we ask customers to commit. If approved, half the cost of the scoping fee is applied to the project cost.

OrangeCare: Our OrangeCare Premium Support Plans, on the other hand, are ideal for our customer's day-to-day Break/fix needs, as it provides industry leading support with peace of mind cost certaintly.

Who we are?

Specializing in CRM software for small to medium sized businesses, through expert counsel, deployment, hosting, support, and development services.

Delivering fruitful CRM solutions since 1994, Keystroke is the #1 Act! Reseller in the World and Master Act! Distributor for Canada.

Latest Posts

Contact Keystroke

Get in Touch

Toronto   500 Gordon Baker Rd. Toronto, ON, M2H 3B4
Toll Free : 800.857.0558
Office : 416.499.3090
Fax : 416.499.1090
     
Kitchener   250 Woolwich St. S. Breslau, ON N0B 1M0
Toll Free : 800.939.4737 Ext. 1
Office : 519.579.1408
     
Montreal   2030 Pie-IX, Local 202  Montréal, QC, H1V 2C8
Toll Free : 888.880.0449
Office : 514.666.7587
Fax : 514.666.9851

Monday to Friday: 9AM to 8PM EST
Saturday & Sunday: Closed

Search

Main-mobile-menu-en

ChatNow