Database Repair Services
If a reliable backup is not available, your choices are to either repair or replace your database. In these instances, your next call has to be your last, and that is to the database experts at Keystroke. Sending your database elsewhere could leave it less repairable, cause needless delays in recovery, and ultimately make the restoration much more difficult and costly when it does finally get to us.
Database Repair Scenarios
(from most to least common)
Bad Meta Data (sync related)
Prognosis: Relatively common scenario that is usually fixable in a 2 - 8 hours.
Bad Meta Data (not sync related)
Prognosis: Somewhat common, and usually fixable in 8 - 24 hours.
Prognosis: When the damaged records are known, relatively straightforward to fix. If they are unknown, a lot of research goes into finding the records needing to be fixed. Uncommon, and normally requires 2 - 40 hours to fix.
Torn SQL Page
Prognosis: Depending on how busy the database was when the event happened, can be anywhere from just one page that needs to be relinked to a large number of unlinked or mislinked pages. Impossible to know how many, as you have to fix broken page A in order to find out if there is a broken page B. Uncommon but not rare. 2 - 80 hours to fix.
Widespread Data Corruption
Prognosis: Usually caused by a hardware failure of some sort - crashed hard drive, storing DB on a RAID array with bad drives, etc. DB can't be "fixed" per se, but we can extract as much data as possible and reassemble into a new Act! database. Usually significant data loss. Extremely rare. 24 - 80 hours to fix, depending on DB size, amount of customizations, pattern of corruption, and record types desired to be recovered.
Trust the experts other experts turn to
Whatever scenario is yours, know that with Keystroke, you are in good hands.