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Act! Self Help

Thank you for purchasing Act! - the #1 Contact & Customer Manager since 1987.

As Act! Consultants, we encourage all our customers to use us as resources to get the most out of their CRM investment, but there are many other great resources we want you to be aware of, as well.

Whether you're a new or upgrading Act! user, take advantage of these self-service resources designed to help you get up and running quickly and easily.

Self Help Notice

Resources

Are you a Keystroke Customer?

If your are a Keystroke.ca customer, you can request a remote assistance by calling 1-800-857-0558. Our technicians can then take control of your computer to do the job needed. This is done with a secure gateway and requires your confirmation.

  • Hourly rate of $145 / hour – Minimum 30 minutes (75 $). Must acquire a VIP in advance. Learn more at Keystroke.ca/VIPPLAN
Swiftpage

Act! Knowledgebase
  • Act! Knowledgebase: Search our Knowledgebase and Community for information from our team of product experts and powerful Act! users. We can help you discover the answers to questions you have about your Act! product.

    http://kb.act.com

Getting Started Resources
  • Our "Getting Started" page is a useful resource for learning how to install different versions of Act!, configure Outlook integration, how to share or move a database across a network, and lots more.

    http://www.act.com/resources/getting-started

Learning Act!
Act! E-marketing
Act! Community
  • The Act! Community is a largefamily of users that like to assist other users with issues they're having with the software.

    http://community.act.com

Act! Technical Support
  • If you're having a problem with your software you have several options:

    1. Submit a support ticket to Swiftpage. http://www.act.com/resources/contact

    2. Call Swiftpage (be sure to have your account number and call from the phoneline registered with your account. Call 866-873-2006.  M-F 8:30AM-8PM EST

    3. Call Keystroke at 1-800-857-0558 for paid support. Ask us about our VIP plans.


Microsoft PSR (Problems Step Recorder) allows recording of the steps to reproduce the error and helps our technicians fix the issue.
Download Your Software
All Act! software can be downloaded from our website at http://keystroke.ca/index.php/en/act-services/act-downloads . As an additional resource, you can also use ftp.keystroke.ca with the login "act" and password "password".
Act! Automation

Act! has built-in workflow called "Smart Tasks", however, we have developed a much more reliable and robust solution called "The Knowtifier for Act!", which allows you to automate emails and tasks triggered off date fields within your database. The Knowtifier delivered this email.

To learn more, visit http://keystroke.ca/index.php/en/act-software/act-verticals-menu/the-knowtifier

Keystroke & Swiftpage Blogs

Keystroke has one of the most active blogs in the industry, with several new postings a week alerting our customers to updates on the program and our company, as well as relevant news

http://keystroke.ca/index.php/en/keystroke-blog

The Swiftpage blog can be found at http://www.act.com/act-blog

Act! Add-ons

Why buy off the rack, when you can tailor your CRM to your unique needs?

Act! add-ons can dramatically improve your company's efficiency and productivity when using Act!. From custom tables, power utilities, to industry specific verticals, Act! add-ons can extend the power and functionality of your CRM.

And if no such add-on exists to suit your needs, ask us about our custom development servics. Please visit www.act4work.com or www.keystroke.ca

Who we are?

Specializing in home and business network solutions, providing efficiency and productivity via a local or remote setup.

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Contact Keystroke

Get in Touch

Toronto   500 Gordon Baker Rd. Toronto, ON, M2H 3B4
Toll Free : 800.857.0558
Office : 416.499.3090
Fax : 416.499.1090
     
Kitchener   250 Woolwich St. S. Breslau, ON N0B 1M0
Toll Free : 800.939.4737 Ext. 1
Office : 519.579.1408
     
Montreal   2030 Pie-IX, Local 202  Montréal, QC, H1V 2C8
Toll Free : 888.880.0449
Office : 514.666.7587
Fax : 514.666.9851

Monday to Friday: 9am to 5pm
Saturday & Sunday: Closed

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