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Act! Premium Cloud FAQ

What is Act! Premium Cloud?
With Act! Premium Cloud you get on-demand access to the #1 best-selling Contact and Customer Manager in a secure Cloud environment, plus additional included benefits like exclusive video training, automatic updates & upgrades, and nightly backups for a worry-free experience.
How much does Act! Premium Cloud cost?

Hosting fees are calculated monthly, but billed annually in advance. Short term hosting contracts can be arranged in advance, but at 150% the annual rate, and for terms no less than quarterly. 
If a hosting customer wishes to opt out of the contract during their hosting term, a backup copy of their database will be provided to them at no extra cost. Under no circumstances are mid-term refunds provided.

Bring your own licensing

For a list of our hosting rates billed separately from Act! subscription, please visit the following link:

https://www.keystroke.ca/en/act-hosting/act-hosting-rates.html

Please note, this service is subject to a one-time, non-refundable "onboarding fee" of $100.

Act! Premium Cloud

For a list of Act! Premium Cloud hosting rates, where the Act! Subscription are combined to form one rate, and are exclusive of perpetual licensing, please visit the following link:

https://www.keystroke.ca/en/act-software/act-subscription.html

 
What is included with Act! Premium Cloud?
  • Act! Premium, the #1 best-selling Contact and Customer Manager
  • Act! Premium Mobile - HTML5-based mobile client
  • Automatic Act! Premium software updates and upgrades
  • Expert technical support from Swiftpage
  • User account setup and maintenance
  • 24x7 system monitoring and nightly backups
  • One conversion of an existing Act! database
  • One deployment of a Windows client database 
Click here to see the list of features not available in Act! Premium access via Web.
What is the contract period for Act! Premium Cloud?
Annual
What is the Offline Client?
Offline access is a complete copy of the customer's Act! Premium Cloud database installed locally on the user's computer, to give access to Act! Premium when a connection to the web is unavailable. The offline client database is pre-programmed and set to synchronize changes to the master database that we host when the user is connected to the internet. It also gives the customer the ability to update user settings and customize reports. Offline client databases can be set to automatically synchronize changes between the master database as frequently as every one hour. Installation of Act! Premium software and remote copy of the master database is required for offline client users. Use of Act! Premium software is included with the subscription.
How does the customer subscribe and get started?
With Act! Premium Cloud you get on-demand access to the #1 best-selling Contact and Customer Manager in a secure Cloud environment, plus additional included benefits like exclusive video training, automatic updates & upgrades, and nightly backups for a worry-free experience.
How long does it take to set up?
Orders are typically processed and setup is available within 1-2 business days.
How does the customer get support?
Subscription to Act! Premium Cloud includes free, unlimited access to training videos online. The Act!
Premium Cloud Library is a collection of online training videos that teach basic Act! Premium tasks.
These videos are recorded so they're available whenever you have the time and access to the internet.
Additionally, the Act! Knowledgebase has links to videos and other educational information.

Who we are?

Specializing in home and business network solutions, providing efficiency and productivity via a local or remote setup.

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Toronto   500 Gordon Baker Rd. Toronto, ON, M2H 3B4
Toll Free : 800.857.0558
Office : 416.499.3090
Fax : 416.499.1090
     
Kitchener   250 Woolwich St. S. Breslau, ON N0B 1M0
Toll Free : 800.939.4737 Ext. 1
Office : 519.579.1408
     
Montreal   2030 Pie-IX, Local 202  Montréal, QC, H1V 2C8
Toll Free : 888.880.0449
Office : 514.666.7587
Fax : 514.666.9851

Monday to Friday: 9am to 5pm
Saturday & Sunday: Closed

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