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Act! Obsolescence Policy

Some technology is best left in the past.

Act! Upgrade Pricing Obsolescence Policy

Swiftpage's Upgrade Pricing Obsolescence Policy is to honour upgrade pricing for customers with the current release and, in most cases, two prior releases of a product. If you're using a version of Act! older than that, you’re not eligible for upgrade or "Loyalty" pricing and will instead need to subscribe to Act! at normal pricing.

* Loyalty pricing was discontinued after September 30th, 2016

Products Currently Eligible for Upgrade Pricing

Act! v16 & v17 products
Eligible for upgrade pricing until 9/30/16

Products Currently Not Eligible for Upgrade Pricing

Sage Act! 2013 (15.x) products
Discontinued as of 9/30/15
Sage Act! 2012 (14.x) products
Discontinued as of 9/30/14
Sage Act! 2011 (13.x) products
Discontinued as of 9/30/14
Act! by Sage for Real Estate 2010 (12.x) products*, and Act! by Sage for Financial Professionals 2010 (12.x) products*
Discontinued as of 9/30/13
Act! by Sage 2009 (11.x) and prior versions
Discontinued as of 5/31/12
Act! by Sage 2010 (12.x) products, Act! by Sage for Real Estate
Discontinued as of 9/30/12
2009 (11.x) products, and Act! by Sage for Financial Professionals 2009 (11.x) products
Discontinued as of 9/30/12

Act! Support Obsolescence Policy

Swiftpage's Support Obsolescence Policy is to support the current release and, in most cases, two prior releases of a product. Customers with an active support plan that are using an obsolete product will receive support through the expiration of the existing support plan. You're not able to renew your support contract unless you upgrade to a supported version of Act!. If you upgrade prior to the expiration of your support plan, your plan will be transferred to the new product and remain valid until the plan expires.

For access to support, you must have a current support plan.

Customers using unsupported products are encouraged to upgrade to Act! Pro or Act! Premium and purchase a support plan. To upgrade, call 800-857-0558.

You may also visit the Act! Knowledgebase and Act! Online Community to browse for answers, post questions, discuss ideas, and share information about Act!.

Act! Products Currently Supported by Swiftpage

Act! v16 products
Eligible for support until 11/30/16
Sage Act! 2013 (15.x) products
Eligible for support until 11/30/15
Sage Act! 2012 (14.x) products
Eligible for support until 11/30/14

Act! Products Not Supported by Swiftpage

Sage Act! 2011 (13.x) products
Eligible for support until 11/30/16
Act! by Sage for Real Estate 2010 (12.x) products and Act! by Sage for Financial Professionals 2010 (12.x) products
Eligible for support until 11/30/15
Act! by Sage 2010 (12.x) products
Discontinued as of 11/30/12
Act! by Sage for Real Estate 2009 (11.x) products and Act! by Sage for Financial Professionals 2009 (11.x) products
Discontinued as of 7/31/12
Act! by Sage 2009 (11.x) products, Act! by Sage for Real Estate 2008 (10.0) products, Act! by Sage for Financial Professionals 2008 (10.0) products, and Act! for Palm OS3.0
Discontinued as of 11/30/11
Act! by Sage 2008 (10.x) products, Act! by Sage for Financial Professionals 2007 (9.x) products, and Act! by Sage for Real Estate 2007 (9.x) products
Discontinued as of 11/30/10
Act! by Sage 2007 (9.x) products and Act! by Sage Premium for Real Estate 2006 (8.x)
Discontinued as of 11/30/09
Act! by Sage 2006 (8.x) products and Act! for Palm OS® 2.0
Discontinued as of 11/30/08
Act! by Sage 2005 (7.x) products
Discontinued as of 11/30/07
Act! 6.x and prior versions
Support discontinued

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