Act! software. Check!
Handheld Contact. Check!
On Friday afternoon our CTO walked into my office and reported our upload speeds were down to dial-up rates, and he'd have to reboot the office router. It was 5PM, so I didn't hesitate to authorize it, but then one of our remote employees messaged me reporting the Internet outages going on across North America, with a heavy concentration in the North East - precisely where we're at.
It seemed amazing to me that we can have three offices in full production all day long and remain unaware of this continental service outage, but then I was reminded we use mostly on-premise software. Our CRM software is, of course, Act!; our accounting system is QuickBooks Enterprise (desktop edition); our quoting software is QuoteWerks; and even our mobility software is Handheld Contact, which only needs the Internet to update, not work.