As we close out another Actoberfest, we turn our attention from products to service, and we think some change is in order. Fall is the season of change, afte rall.

As the #1 reseller of Act! in the world, we provide a tremendous amount of support to customers across North America, but the majority of it is "software mechanic" type service, that simply gets them back on the road. While this type of service is essential for business uptime, we want to offer more. We want our customers back on the road, to be sure, but we also want them driving better too, and this takes a different kind of service.

In our minds this is the difference between "support" and "care", and it's with this distinction in mind that we're abolishing our old annual support plans effective November 1st, and replacing them with our new "Orange Care" plans.

Orange Care is different

"Orange Care" is different because it offers training, more regular communications, and steep discounts on the products that will help our customers Act! better, like Handheld Contact and the Knowtifier - just to name a few. In other words, improve their overall Act! experience.

Of interest to many of our customers, is that Orange Care will also be cheaper than the old Annual Support Plans.

Yes, cheaper. Really.

We achieved these savings by changing how we previously structured our flat rate support plans. In April 2014 we introduced plans that were tiered based, so customers paid the same fee whether their team had 1-5 users, 5-9, 10-16, or 17-30 users. Regardless of how many users you had, if you fell within a certain tier's range, you paid the same flat rate as someone in the same tier, but with fewer users. The unintended consequence of this pricing model was smaller groups paid more than their fair share of the support costs, compared to larger teams.

"Orange Care" is different. The pricing for Orange Care is based on a lower per user rate - not a range. And it's simple too. As in $10/per user/per month kind of simple. Even with both plans billed annually, the savings are huge for smaller teams.

And customers that renew their Orange Care on-time, save another 10%, reducing their costs to $9/per user/month.

Orange Care Plan Benefits

The details of Orange Care support plans are as follows: