ACT! FAQ and common troubleshooting Questions

Posted On Thursday - 21 January 2016

Our Support Service teams have put together the “The Top Call Drivers to Support” and the associated KnowledgeBase (KB) articles.

Access Database / Sharing:

  • Error: “The database [Database name] could not be accessed. In order to access this database, check your network connection and verify that your database server is available. It may be necessary to disable any firewall software…”
    Answer ID 19640
  • Error: “The “<HOSTCOMPUTER NAME>” computer could not be reached because the IP address”” could not be resolved. Verifying the “<HOSTCOMPUTER NAME>” computer is available on the network…” When Accessing a Database in Act!
    Answer ID 30560
  • Act! Username or Password Recovery
    Answer ID 14150
  • How to Share an Act! Database over a Network
    Answer ID 13878
  • How to get started successfully with Act! Premium Cloud
    Answer ID 38147
  • How to install Act! Pro or Premium v18
    Answer ID 38222
  • How do I upload my own data to my Act! Premium Cloud account after signing up for the service?
    Answer ID 37925
  • Known issues and workarounds for using Act! v17 and later with Windows 10
    Answer ID 38170
  • Error: “Act! was unable to start the ACT7 SQL Server instance and open the local database. Please restart the ACT7 SQL Server instance.”
    Answer ID 30854
  • Error: “Act! has determined that Microsoft SQL Server is not running. Act! will try to start SQL server. This may take a few seconds.” when opening Act!
    Answer ID 34183


Install/Uninstall

  • How do I set up remote database synchronization in Act!?
    Answer ID 14116
  • Error: “29503 The SQL Server service failed to start.” or “SQL Express Install fails Error 29503 / 1067” When Attempting to install ACT!
    Answer ID 19729
  • How To Download and Install the Trial Version of ACT! 2005
    Answer ID 13760
  • How can I obtain my Act! product download link?
    Answer ID 37400
  • Unhandled Exception – Error Number: 0X80040707 DLL function call crashed ISRT. vergetfileversion setup will now terminate. When Attempting to Install Act!
    Answer ID 17510
  • Error: “Cannot insert duplicate key row in object ‘sys.syscommittab’ with unique index ‘si_xdes_id’… error 2601” when attempting to back up, copy, repair, create a remote, or synchronize an Act! database
    Answer ID 28141
  • How to use the Web Site Administration Tool for Act! Premium (access via web)
    Answer ID 19504
  • Using your anti-virus/firewall software with Act!
    Answer ID 25125
  • Error message: ‘Unable to test your web server due to the following error: client found response content type of text/html but expected text/xml’
    Answer ID 30280
  • Error: “The serial number entered is invalid. Reenter the serial number, or call the number below for assistance” when attempting to register Act!
    Answer ID 17847

ACT! Premium for Web

  • How to get started successfully with Act! Premium Cloud
    Answer ID 38147
  • How do I upload my own data to my Act! Premium Cloud account after signing up for the service?
    Answer ID 37925
  • How do I set up my Act! Premium Cloud offline client?
    Answer ID 37973
  • How to use the Web Site Administration Tool for Act! Premium (access via web)
    Answer ID 19504
  • When I try to open Act! via Internet Explorer 11 I get Error: “Unsupported Browser. The browser you are using is incompatible with our Web site. This application requires that you use Microsoft Internet Explorer 8 or higher.”
    Answer ID 36704
  • What are the required browsers and recommended browser settings for Act! Premium (access via web) v17 and later?
    Answer ID 38158
  • How to Import Contact Data from an Excel®, Comma Delimited (CSV), or Text Delimited (TXT) File into Act!
    Answer ID 26828
  • Error: “ACT! is unable to connect to the sync server. Check to be sure “accept incoming sync” is enabled in the main database and that Network sync service is running…” When Attempting to Synchronize
    Answer ID 24341
  • How do I configure Microsoft Outlook as my email client in Act! Premium (access via web)?
    Answer ID 19465
  • Designing Layouts in Act!
    Answer ID 15332

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