Keystroke is pleased to announce the purchase of all of Hero Technical Solutions Act! add-ons that make Act! users more efficient and profitable. The President of Hero Technical Solutions, Len Kamerman, joined our Keystroke Partner Program (KPP) last year, and has participated in many customer projects since that time, so it was a natural fit that we’d take over his Act! add-on projects, as well. Especially since one of his past developers joined our team in January last year, and can easily maintain/update the products moving forward.
Yup, we get this question a lot, as there is always a perceived benefit from dealing “direct” or with the manufacturer.
Somewhere between the chaos of sticky notes and spreadsheets, lives an alternative. Imagine a business tool something that keeps all your phone numbers, emails, meeting notes, to-dos, business opportunities, and documents for everyone you do business with in one place.Now imagine social media integration and emarketing tools built into that same solution.
That business tool, of course, is a Customer Relationship Management application, otherwise known as a CRM.
Customer Relationship Management (CRM) is a term used to describe the processes a company uses to track and organize its contacts with its current and prospective customers. CRM helps businesses to understand their customers’ needs and behaviours and therefore modify their business operations to improve the service provided to customers.
The basic concepts of a CRM are to: Continue reading
Two years ago this month we announced the launch of Keystroke’s Annual Support Plans (ASP), and judging from the number of subscribers, they’ve been extremely well received. Part of their success has been our commitment to continuously add value to the ASP the last couple of years, aside from the expansion and upgrading of our support team. So many additions have been included the last 24-months that we thought it would be useful to provide an update on the contents of the support packages available, including the recent addition of $357 worth of annual free perks.
The details of these Annual Support Plan (ASP) contracts are as follows: Continue reading
With the release of Act v18, Swiftpage announced that it is now fully compatible with MS Office 2016, provided, of course, the version of Office is not 64-bit or Click-to-Run (CTR). The trouble is that telling the difference between the full on-premise version of Office 2013 and 2016 and the CTR versions is not quite as simple as you might guess. This has left many in the dark as to whether their seemingly “installed” version is, in fact, compatible with Act! v18.
The following article describes how to make that determination…
On April 26th Swiftpage released the long awaited service pack to Act! 18, namely Act 18.1. This release offers a significant number of bug fixes, as well as new features and compatibility updates.
The following represents a short list of highlights from this service pack:
Stay current with Act! and get support on the latest technology changes. Significant updates to the Act! Web platform.
- Additional Act! Premium Web components have been upgraded to support Chrome and Internet Explorer 11 (without Compatibility Mode)
High DPI Fix
In recent years new high resolution monitors and laptop displays have created issues for Act! users. The issue was not so much the resolution, as much as the large system fonts (>125%) the operating systems had to be configured with to make these devices display comfortably to the eye.
Unfortunately previous versions of Act! required users to lower the display resolution and the system font size to get Act! to render properly. This issue became more complicated with Microsoft devices such as The Surface Pro 3+ and the new Surface Book, which used a 3:2 aspect ratio, instead of the traditional 16:9. With these devices, reducing the resolution actually created margins on the top & bottom, or on the sides – which actually reduced your visible work space.
Act 18.1 deploys a DPI fixer allowing users to use Act! on any monitor, with any resolution and font size. Continue reading
On April 26th, Service Pack 1 for ACT v18 will be released, which includes many fixes and product improvements. It is Keystroke Hosting policy to wait until a Service Pack has been out for at least a month, before scheduling the effected servers and hosting customers for such upgrades, which in this case will be the weekend of May 28th.
There are several reasons for this delay, not the least of which is to allow time for any related Hot Fixes to be delivered that arise from the Service Pack release, and to plan for the best deployment time.
Such product updates should not concern users, as the patching process is relatively easy to complete and usually includes many important fixes. We internally deployed 18.1 in our production environment over the weekend of April 23rd-24th, and it was entirely uneventful. The patch took less than 5-minutes to apply, and the databases just over 5-minutes to update. All the add-ons we use continued to function as before.
And as much as this process must be planned to avoid disruption, it cannot be delayed past the end of May. After that date, Act! subscribers will start seeing pop-ups within their ACT software prompting them to update to the newer version, causing many to do so.
Needless to say, this would not be a problem for standalone users of ACT to apply such an update, but hosting subscribers working with others would immediately be cut off from syncing with our servers by doing so, and thereby disconnect themselves from rest of their team. Continue reading
Act! Subscription Renewals will soon be here
What do you need to know?
We’re now approaching the first anniversary of “Act! subscription”, and we wanted to write a quick email explaining some of the differences with this year’s renewal process compared to years gone by.
Firstly, Act!’s migration to subscription has been fantastically successful, despite being one of the last CRM products to adopt this “pay as you play” model. We at Keystroke were optimistic customers would welcome the increased features & service combined with reduced maintenance costs, but even we could not have anticipated over doubling our sales compared to the first quarter of last year.
So we’re happy to report, Act! Subscription is here to stay.
On Time Renewal
Secondly, as much as this is great news for everyone, it’s important to understand that like all other subscription services, Act! must be renewed on-time to avoid any disruption in service.
Think of it like Netflix, if you stop paying, you stop playing. Continue reading